According to an article by the American Marketing Association (AMA) in 2017, individuals are smacked with 10,000 marketing messages per day – but probably don’t remember even 1%, because as savvy consumers, we’re experts at tuning out marketing and advertising, unless it strikes us personally. From advertisers who scream in their ads, “Buy me because I’m awesome” to marketers who say “content, content, content – oh, and read this, too.” Mainstream and viral forms of media seem to communicate with arrogance, as if we, as media consumers, should wait with bated breath.
If someone talks AT you instead of TO you, do you listen? (Let’s hope the answer is NO!) Marketing is no different. Prospects and customers (and every stage between, before, and after), want to be part of a conversation, not a victim of a marketing rant. Her's how to do it right
SAVE YOUR BREATH FOR THOSE WHO CARE
Not everyone will be a prospect for your company. If you do business right, only a sliver of what you consider your target market will be a prospect. If you make it seem like you sell to everyone, you’re not targeting anyone. Step back, study, and consider who you want to appeal to. Don’t be afraid to pick verticals and be intentional about who you want to target. Prospects may want to find a company they like, know, and trust, but your business also deserves to work with customers you like, know, and trust.
PERSONALISE, BUT DON’T BE OVER THE TOP
Everyone knows there are personalisation tokens in emails that sync up to your contact database, but if you insert too many, you’re practically begging to look like a marketing automation robot.
Remember about saving your breath for those who care? Try personalising emails with information that relates directly to the prospect; for example, include an interesting fact you learned about the prospect, follow up on an event the prospect shared with you, etc. If you show you care, if your empathy is apparent, if you see more than a number or an email address, you’ll set yourself ahead of the competition. You can’t beat authenticity.
EMPATHY WINS. ALWAYS.
Merriam-Webster defines empathy as the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experience communicated in an objectively explicit manner; also: the capacity for this.
Doesn’t it make you feel good just reading this definition?
Empathy pulls at your heartstrings. It makes you feel alive. It makes you feel appreciated and understood. From a prospect’s perspective, it makes them feel like their challenges and problems matter. Having received empathy is a building block to the foundation of trust. And you know where trust gets you in a relationship – everywhere.
If you can’t be empathetic in your communication and how you handle prospects, customers, and colleagues, you’re shooting yourself in the foot. Go beyond being believable – be real.
CREATE CONTENT THAT MATTERS
Your marketing folder is likely chock full of stuff – eBooks, webinars, guides, etc. But do the marketing materials truly matter? And salespeople, this goes for your sales materials, too. Yes, it may have taken a lot of time and money to create that eBook three years ago, but if there isn’t authentic value in the material, don’t offer it to your prospects. There’s no sense in judging their intelligence or wasting their time.
Instead, focus on creating marketing content that’s engaging and packed with valuable insight and expertise that goes above and beyond what your competitors are offering. Invest in quality content writing, killer graphic design, and an aesthetically pleasing layout. (Shameless plug: talk to our team at Leading Results to nail the above.)
Your prospects are testing the waters to see if your company is the best fit, and this is when you put your best foot forward. You can’t know – or even predict – how they find you first, so make sure every interaction with your prospects is top notch.
BE WHERE IT MATTERS
I’m a rock fan, and I thought of the song ‘Everything’ by Everclear, a 90s alternative rock band, as soon as I thought of this blog.
You do what you do
You say what you say
You try to be everything to everyone
You know all the right people
You play all the right games
You always try to be
Everything to everyone
It’s exhausting to be everything to everyone, and it’s exhausting to be everywhere to attract … no one. Remember: if you target everyone, you’re selling to no one.
If you’re intentional about prospecting to your defined target market, be where they are. If your target market reads scientific journals, then by gosh, your company better be finding creative, engaging ways to be seen in scientific circles. The important thing is to avoid wasting your time in spaces your target market doesn’t frequent. You’re wasting time, energy, and resources that could put you in front of the prospects best suited for your company.
Clear goals, a clear direction, empathy, and authenticity win. This form of marketing and communication isn’t just refreshing, it’s how prospects want to be courted. It’s how HUMANS want to be treated.
Does your marketing need humanisation? Contact us – we’d love to chat with you about a marketing strategy and program that will align and resonate with your target market and prospect base.
Lisa Hunter is an experienced Marketing, Events and Project Manager. She has over 10 years’ experience working in the IT and marketing industry, delivering strategic marketing support and managing creative projects for a wide-range of clients. In this blog she shares her knowledge and experiences…we hope you enjoy it.